Is the noise level acceptable?

Is the facility air conditioned?

Is there individually controlled air conditioning?

Is there individually controlled heating?

Is the facility clean?

Is the facility well maintained?

Is the facility free of offensive odours (note: fragrances may be used to disguise offensive odours)?

Are residents’ rooms spacious?

Does the facility resemble a home (as opposed to an institution)?

Is there a separate and private area for visiting residents?

Are residents allowed to bring personal items to decorate their rooms?

Is it easy to maneuver a walker or wheelchair?

Is there a secured outdoor area that residents can use without supervision?

Is there a secured unit for wandering residents?

Does the facility have a secured front entrance?

Does the facility conduct monthly fire drills?

Does the facility have an evacuation plan?

Can family/friends participate in activities?

Does the facility celebrate special holidays (i.e., Christmas, birthdays)?

Does the facility have many volunteers?

Does the facility have onsite religious services?

Are there outings outside of the facility?

Do the activities cover a broad range of interests?

Are there activities for bedridden residents?

Does the activity staff ensure that all residents participate in activities?

Does the activity staff ensure that activities are customized to residents’ interests?

Can family/friends have a meal with residents?

Does the food look appetizing?

Is there sufficient diversity in the menu?

Is the dining room appealing?

If a resident is away from the facility during mealtime, will the meal be provided to the resident upon return? Will the facility send the meal with the resident?

If a resident chooses to sleep during a meal, will the staff provide the meal later?

Are snacks provided to residents upon request?

Do staff knock and wait for a response before entering resident’s rooms?

Do staff wear name tags?

Are staffing ratios (nursing aides: residents, and nurses: residents) sufficient for each shift ?

Day?

Evening?

Night?

Is the staff able to speak in your desired language?

If the staff is not able to speak your desired language, are they to communicate with other means (i.e., pictures)?

Is the staff friendly and approachable?

Do the staff treat residents with respect (they should not treat residents in a condescending manner)?

Does the facility have a medical team that includes specialists (i.e., cardiologist, dentist, ophthalmologist, podiatrist)?

Does the facility conduct background and criminal checks on all employees and volunteers?

Are residents clean?

Do residents appear happy?

Are residents dressed (residents should be in day clothes, as opposed to pajamas)?

Are residents alert (residents should not appear lethargic)?

Are residents dressed in attire appropriate to the season/temperature?

Are residents well groomed (shaven, clean nails, clean clothes)?

Are most residents out of their rooms?

Does the facility have visiting hours that suit your needs?

Does the facility have a palliative care program?

If so, in there an area for family/friends to sleep?

Does the facility have a restorative care program?

Is physiotherapy available onsite?

Are facility inspection reports posted? Have all noncompliant issues been corrected?

Are most services included in the regular monthly fee (what services are extra)?

What is the facility’s restraint policy for unruly or aggressive residents?

Does the facility provide or arrange transportation to appointments (if so, what is the extra fee)?

Will the staff communicate changes in residents’ conditions to family members in a timely fashion?

Is there a procedure for voicing a concern or filing a complaint?

If family chooses to do the laundry on their own, are there laundry facilities on site for families to use?

Is there a hairdresser on site?