Reviews

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On January 21st, 2011 at 9:19AM Anonymous posted the following:

My mother was in Regina Gardens two years ago and I am still having nightmares about it. I feel so guilty every day for allowing her to be put in there. They have a few staff members member who are quality people - the rest should not be allowed to be around the elderly. The care is unbelievable poor. They are understaffed, which is not the fault of the staff, but they should not take this out on the residents.

On May 30th, 2011 at 11:48AM anonymous posted the following:

My aunt was at Regina Gardens for 5 years, until this past spring. I found the staff to be very friendly and loving toward her care. Many upgrades have been done over the last year, alothough the facility is fairly new. I felt very comfortable and confident that my aunt was safe during her stay at Regina Gardens.

On June 1st, 2011 at 5:32PM Anonymous posted the following:

My grandmother lived at Regina Gardens for two years before passing away. Regina Gardens was a very welcoming and pleasant place to visit. The staff always greeted you and engaged in friendly conversation with any of my family who came to visit. I'm very happy that my grandmother was able to spend her last days there surrounded by her family and cared for by the very compassionate staff.

On October 17th, 2011 at 9:21AM Kathy posted the following:

WARNING! Do not bring your family member here. They are understaffed, Administrator has not once met with us in the two months my mother has been there and we have had too many problems and issues. There are residents who are far worse than my mom and yet they put her on the first floor "lockdown". Just terrible! My father is there almost everyday just to keep on top of these people and there is only a handful of people that speak to my father and tell him whats "really" going on. The residents are paying Chartwell very well, and the "vision, mission and values" statement is a joke. We don't sleep, I'm losing my hair, I have bags under my eyes, when I eat something I feel like I want to throw up. The previous review from the anonymous person, I feel for you and I know what your going thru, but for other people please call the ministry immediately and an inspector wll be there 1-866-434-0144. Don't forget BILL OF RIGHTS on CLEO's website www.cleo.on.ca or call 416-408-4420 ext.33. Take care everyone. Kathy Balenovic

On November 11th, 2011 at 9:38PM Anonymous posted the following:

I believe that all nursing homes are facing challenges with the government currently in place. My mother in law was at Regina Gardens for 4 years before passing away and I will admit that there were a few care givers with less than cheery attitudes, but we found the majority of staff to be loving and genuine in the care for our mother. It appears that some individuals may be feeling a sense of guilt that they are unable to care for their loved ones at home and take their frustrations out on the people working in these nursing homes. There is no need to feel guilty, caring for your loved ones is the reason nursing homes are operating, but be aware that your negativity doesn't help anyone and only creates tension. Work with the people caring for your loved one as you know their preferences best- you'll be surprised at how much of a positive experience it will be- that was what we found at any rate..

On January 31st, 2012 at 7:11PM petrbravo posted the following:

My Mom was just recently admitted to Regina Gardens and so far our experience has been very pleasant as reflective in my outstanding ratings. My husband's mother has been living in another nursing home and I can only say that my is in the best place. There is no comparison. Management, from the Administrator, to the Director of Care, to the Social Worker were all assisting the nurses and the staff in making sure that my mom's care is looked after. What impressed me most was, my Mom was actively involved in the discussion about her choices and preferences. Also, after six weeks we were again attended a meeting called Post Admission Conference where the other supervisors are present , including the Dietician and the Doctor. Reflecting back on our experience with my mother in law, my husband cannot recall being called to a meeting like this one. Now I know that my Mom is looked after by well trained professionals. I have informed CCAC to close my Mom's file in her number choice.

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